Customer Service

Customer Relationship Management (CRM) and its importance to your business

Provided by Potential.com, Content Provider for SME Knowledge UAE Customer Relationship Management (CRM) is a model for managing business interactions and solidifying relationships with existing and potential customers, while reducing costs and enhancing productivity and profitability. It involves making use of technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. So how can you nurture your business stability in today’s...

Get Better Customer Input

Surveys are an excellent way to find out how your customers feel about a new product, service, location, store policy or virtually anything that's important to your business. A survey will tell you what your customers expect of you and your company, and clarify how well you are performing in their eyes. If executed properly, you can achieve impressive results without spending a lot of money. Customer service experts estimate it can cost between $3,000 - $5,000 to sample a representative...

How to Follow Up with Customers

Following up after you've made a sale will enable you to capture repeat business, the cornerstone of most successful small businesses. You can follow up by phone, in-person, or through the mail. Here are some specific methods you can try: Call Customers a Few Weeks After a Sale If you run an autobody shop call all customers two weeks after they pick up their car to find out how the car is and make sure they are happy with the job your business performed. This will enable you to address customer...

Providing Superior Customer Service

You can use customer service as a powerful way to set yourself apart from your competition. Its one of the strengths a small business has, and by emphasizing customer service, you can compete with larger companies who may offer more variety, lower prices, and other perks you can't afford. But many small businesses fall short in the customer service category. Why? Ignorance is one reason. There simply are not a lot of examples of good customer service on which to model your company. To make...

Customer Satisfaction Survey Form (example 1)

An effective customer satisfaction survey program should focus on measuring customer perceptions of how well the SME delivers on the critical success factors and dimensions of its business. These usually include factors like service promptness, product quality, staff responsiveness, and understanding of the client's problems and expectations. The document that you can download below intends to provide an example of such a survey. It is intended to be a simple and practical tool to be adjusted...

Customer Feedback

OBJECTIVE:Your ongoing pursuit of feedback from customers, employees and vendors will be a valuable tool to monitor tastes, problems, trends and potential threats. In this session, we'll learn all about customer feedback.The purposes of feedbackImprove your products and servicesHelp grow your businessSuggest improvements to your present productsAvoid obsolescenceFlush out dishonesty and inappropriate behaviorThe tools of feedbackFeedback toolsIncentivesWhat do your smart competitors do?...

Customer Service Action Form

The customer service action form helps prevent customer problems from being overlooked, while at the same time providing for an orderly hand off to someone who can address the matter. It also sets a clear procedure for your employees to follow when a customer is unhappy. This is intended to be a simple and practical tool to be adjusted and used by SMEs working in all sectors. You may adapt it to reflect your business needs, type of clientele, products and services you offer. Special Features...

Customer Satisfaction Survey Template (Video)

This video shows a brief Customer Satisfaction Survey designed to help benchmark current levels of satisfaction. Download Now! SME Knowledge users are also eligible for a discounted subscription to the full set of Demand Metric tools.

Communication, Part of Promotion

Provided by Potential.com, Content Partner for SME Knowledge UAE   This video talks about communication, as a part of promotion, showing its various types: Above the line communication, below the line communication and the digital communication. In addition it shows the steep decline of traditional advertising and the rapidly growth of digital advertising. For more videos , please visit our website http://www.potential.com  This video is part of the Khalifa Fund training...