Managing Workplace Conflicts
Workplace conflicts are very common. But if ignored they could be a drawback for your business. Poor communications and improper actions are the root cause of most workplace conflicts. Your role as an entrepreneur managing the company is to act as a mediator and ensure that the issue is solved. Here is a list of tips on how to manage workplace conflicts.
1. Clear Communications
Most conflicts are the product of unclear communications, promoting an organizational culture where clear communications are a priority in the work place will help in reducing conflicts that are caused by poor communications. Setting procedures and templates for clear communications will help in reducing the number of conflicts.
2. Avoid Emotional Judgments (Stay objective)
In many cases where you have to mediate the conflict, some of the issues or even the blame to be targeted at you, and to not escalate the conflict, it is better to keep a calm mind and avoid any emotional judgment or decisions. You can achieve that my taking time to cool off or by developing your problem solving skills.
3. Address the issues clearly
Many times workplace conflicts like any other type of conflict is the result of several issues accumulating over time, your duty here is not to get lost inside the conflict and to identify the issue and address it clearly all while keeping the employees focused on the issue at hand.
4. Set the rules to avoid conflict in the future
Every conflict has a cause behind it, and once you have identified the cause, it is easy to find the solution, but if a problems continues or repeats itself, it is important that you set rules and policies to avoid these problems from happening in the future.
5. Learn from every conflict and teach when you can
Conflicts are great source of information about your employees behavior and personalities, so consider them as learning opportunities to understand how to manage your employees more efficiently. In many conflicts employees involved could be in need of specific training or don't know how to deal with specific situations, make sure that you teach your employees or provide them with training to help them overcome the issues they were having.
Conflict is unavoidable and could affect the productivity of employees greatly, but when conflict is managed correctly you reduce it in the workplace and allow for your employees to be more efficient, and in some cases it will lead to the development of other skills needed to improve work quality.